Refund & Return Policy

Thank you for shopping with Laptop Mandi. We want you to have a smooth and reliable experience when purchasing laptops and related products from us.

This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded when purchased through LaptopMandi.com or directly from our store.

1. Return Eligibility

A product may be eligible for return or exchange if:

• The product received is defective or damaged.

• The wrong product was delivered.

• The product received does not match the product ordered.

• The product has a manufacturing defect that was not disclosed at the time of sale.

For laptops and used/refurbished products, the condition and specifications agreed upon at the time of purchase will be considered when evaluating a return request.

2. Return Period

Customers should contact Laptop Mandi as soon as possible after receiving their order if there is a problem with the product.

For delivery-related damage, customers should report the issue promptly and, where possible, provide photographs or videos showing the condition of the package and product when received.

The applicable return period may vary depending on the product, warranty, condition, and terms communicated at the time of purchase.

3. Products That May Not Be Eligible for Return

Returns may not be accepted where:

• The customer has changed their mind after purchase.

• The product has been physically damaged after delivery or collection.

• The product has been opened, modified, repaired, or tampered with by an unauthorized person.

• The product has liquid damage, burn damage, or other customer-caused damage.

• Serial numbers, security labels, or identification labels have been removed or altered.

• Accessories, chargers, packaging, or other items supplied with the product are missing.

• Damage or defects result from misuse, accidents, improper installation, or failure to follow manufacturer instructions.

• The issue is caused by software, operating-system configuration, viruses, or third-party applications, unless otherwise covered by the applicable warranty.

4. Used and Refurbished Laptops

Used, refurbished, or pre-owned laptops may show reasonable signs of previous use.

Minor cosmetic marks, scratches, keyboard wear, or other conditions that were disclosed in the product description or communicated before purchase may not qualify for a return or refund.

Customers are encouraged to check the product specifications and condition before completing a purchase.

5. Warranty Claims

Some products may include a seller warranty or manufacturer warranty.

Warranty coverage, duration, and conditions may vary by product. Warranty claims are subject to the specific warranty terms provided with the product.

A warranty does not normally cover damage caused by misuse, accidental damage, liquid damage, unauthorized repair, physical damage, or other exclusions stated in the applicable warranty terms.

6. Exchange Policy

Where an eligible product has a confirmed defect or an incorrect product has been supplied, Laptop Mandi may, at its discretion and subject to availability:

• Repair the product;

• Replace the product with the same or an equivalent product; or

• Provide an applicable refund.

The available resolution may depend on the nature of the issue, product availability, warranty terms, and applicable requirements.

7. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the purchase and the payment method used.

Refunds may be processed after the returned product has been received and inspected.

Any applicable delivery, shipping, payment-processing, or other charges may be treated according to the terms communicated at the time of purchase and applicable requirements.

8. Return Shipping

If the return is due to an incorrect product being supplied or a confirmed product defect covered by our return policy, Laptop Mandi may arrange or cover reasonable return shipping where applicable.

If a return is requested for a reason that is not covered by this policy, the customer may be responsible for applicable return shipping costs.

9. How to Request a Return

To request a return, please contact Laptop Mandi and provide:

• Customer name

• Order number or purchase details

• Product name/model

• Date of purchase

• Description of the issue

• Photographs or videos, if applicable

Our team may request additional information to assess the return or warranty claim.

10. Product Inspection

All returned products may be inspected before a return, exchange, repair, or refund is approved.

The product should be returned in the condition required by the applicable return or warranty terms, together with any relevant accessories and documentation.

11. Refund Processing

Once a return has been approved, we will inform the customer about the applicable refund process.

The time required for the refund to appear in the customer’s account may also depend on the payment provider or financial institution used for the original transaction.

12. Contact Us

For questions about returns, exchanges, warranties, or refunds, please contact us:

Laptop Mandi
16-D, 1st Floor, Hafeez Centre
Gulberg III, Lahore, Pakistan

Phone: +92 304 1917564
Phone: +92 316 0209615
Email: laptopmandi9@gmail.com
Website: LaptopMandi.com

13. Policy Updates

Laptop Mandi may update this Refund & Return Policy from time to time. Any changes will be published on this page with an updated Last Updated date.

Laptop Mandi
Laptops & Technology — Lahore, Pakistan